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Tenant path

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From finding a home to receiving the keys

The tenant's step-by-step guide: create your account, find a home and get alerts for new listings, build your tenant file (permitted documents, guarantor), apply while choosing what you share, understand your reliability score, sign the lease, then track your rent and receipts.

  • Tenants and rental applicants
  • 14 steps
  • About 40 min

Start with step 1: each article takes you to the next one.

Start the learning path Download the path as PDF

  1. Access the platform

    1. Step 1 : Sign up and confirm your email address

      Sign up in a few minutes: choose your plan, fill in the form, confirm your email address, then turn on two-factor authentication when you first sign in.

    2. Step 2 : Sign in to the console

      Sign in every day in two steps: your email and password, then the 6-digit code from your authenticator app. Forgotten password, refused code, signing out: answers to the common cases.

    3. Step 3 : Turn on two-factor authentication Optional

      Complete guide to understand, turn on and use two-factor authentication (2FA/MFA) on the platform: first setup, everyday sign-in, troubleshooting and lost access.

  2. Find a home

    1. Step 4 : Search and compare homes

      Using the public directory: search by place, filters, map, long-term and seasonal, shared housing, currencies, country flags, detailed page, fullscreen photos, availability and sharing.

    2. Step 5 : Get alerts for new homes

      Create an alert (city, rental type, property type, maximum price) and receive matching listings by email. No email on days without results, one-click unsubscribe, management from your account.

  3. Build your file

    1. Step 6 : Build your tenant file

      Build your tenant file once (profile, situation, guarantor, permitted documents) to apply to homes easily while staying in control of what you share.

    2. Step 7 : Understand your reliability score

      Understand a tenant's reliability score (rent regularity, meeting the payment deadline, landlord review at the end of the lease), how it is calculated, who sees it and how to contest it.

    3. Step 8 : Your data and your rights

      Who sees what in an application, how long data is kept, how to export or delete your file, and your remedies (GDPR).

  4. Apply

    1. Step 9 : Apply to a home

      From listing to move-in: apply with your file, choose what you share, follow your application, answer document requests, then become a tenant.

  5. Sign and move in

    1. Step 10 : The lease contract: content and rules by country

      What the generated lease contains and how it adapts to the country of the residence (France, Cameroon, Senegal and other African countries): term, security deposit, rent and due date, notice, flatshare, appendices.

    2. Step 11 : Electronic signature Optional

      Have the rental agreement and the inspection report signed online (Premium plan): digital inspection reports, sending to signers, e-mail verification code, signature certificate, document verification and legal value.

    3. Step 12 : Rental glossary Optional

      Definitions of the terms used in the application: rent supplement, reference rent, increased and decreased reference rent, rent-controlled city, base rent, charges.

  6. Living in the home

    1. Step 13 : The tenant space: rent and receipts

      Find in “I am a tenant” your leases, rent history, balance, due dates, receipts, contract and your landlord's contact details.

    2. Step 14 : What's new on the platform Optional

      Overview of the latest features: email alerts, tenant file and applications, reliability score, document watermark, conversion indicators, duplex and triplex, city pages and flatshares.