What synchronisation is for
If you list the same seasonal rental on several platforms (Airbnb, Booking.com, Vrbo…) and on SmartLife Properties, a booking made in one place must block the same dates everywhere, otherwise you risk a double booking.
Synchronisation uses the standard iCal format (
Synchronisation uses the standard iCal format (
.ics file), understood by every platform. It works both ways:- to the platforms: each unit has a calendar address to add in Airbnb, Booking.com…;
- from the platforms: you save the address of their calendar; their busy dates block your unit here.
Open the synchronisation window
Open the page of a seasonal-rental unit, then click Synchronise calendars in the unit header. The window has two parts: your unit's calendar (to give to the platforms) and the platforms' calendars (to import).
Send your calendar to the platforms
- In 1. This unit's calendar, click Copy to copy the address.
- In the platform, find the feature to import or sync a calendar (sometimes called “Import calendar”, “Add external calendar” or “Sync with another calendar”) and paste the address.
- Repeat for every platform where the unit is listed.
Keep this address private: anyone who has it can read the booked dates. If it was shared by mistake, click Generate a new address: the old one stops working immediately and you must paste the new one in each platform.
Import a platform's calendar
- In the platform, get your unit's iCal export link:
- Airbnb: Calendar → Availability → Sync calendars → Export calendar;
- Booking.com: Rates & availability → Sync calendars → Export calendar;
- Vrbo, Google Calendar and others: look for “export” or “iCal / .ics address”.
- In 2. Other platforms' calendars, choose the platform, paste the link and click Add this calendar.
- A first synchronisation runs right away: the status shows how many busy periods were imported, or why it failed.
Where imported dates appear
- In the unit's calendar: periods busy on another platform are shown as striped grey with a padlock and the platform name (year, month and week views). They cannot be edited here: manage them in the platform. They count in the occupancy rate.
- When adding or editing a stay: a booking that overlaps dates busy on a platform is refused.
- On the unit's public page: the availability calendar shows them as unavailable, without saying which platform they come from.
Update frequency and limits
- SmartLife Properties refreshes imported calendars automatically every night. The Synchronise now button forces an update at any time.
- The platforms refresh your calendar at their own pace, from a few hours to a day. Synchronisation is therefore not instant: for a highly requested night, block it directly in the platforms to avoid a simultaneous booking.
- Only upcoming dates are imported; past or cancelled events, and events from your own calendar, are ignored.
- If a platform is unreachable (expired link, outage), an error message is shown and the last known dates are kept: your dates are not released by mistake.
- If you leave the Starter plan or above, calendars are no longer refreshed and your calendar address stops responding; your settings are kept and resume if you return to an eligible plan.
Troubleshooting
- “This link does not return an iCal calendar”: you may have pasted the platform's page address instead of the export link. Use the “Export calendar” link.
- “The platform answered HTTP 403 / 404”: the link has expired or was regenerated in the platform. Get a new one, remove the old calendar, then add the new one.
- No date appears after adding: check the number of imported periods in the calendar's status; a platform with no upcoming booking exports nothing. Also check the year shown in the unit's calendar.
- My platform does not show my SmartLife bookings: it has not read your calendar yet; wait a few hours or use its manual refresh if it has one.